SOC
The data explosion and the rise of social, mobile, and geo information have added layers of complexity to operations management, shifting CSPs’ focus from the network to the customer.
Service Operations Centers (SOCs) gather resources in a single location and manage disconnected data streams and events, delivering information on the Quality of Service (QoS) provided to subscribers.
OVERCOME DATA FRAGMENTATION & POWER INSIGHTS
SOC solutions are as dynamic as the users they seek to serve. Across OSS, BSS and CRM data, service can only be achieved after combining all data sources into a unified view.
Our SOC solutions are based on our Service Assurance suite, a unique, bi-directional mediation platform that processes information from multiple vendors and technologies and correlates it to create a consolidated view of all domains and data.
Atop our service assurance solutions, our SONAR analytics platform can process virtually any data source to distill network, financial, and customer-specific intelligence, and power greater insights on trends and patterns.
CONTINUOUSLY MEASURE AND MANAGE SERVICES TO OPTIMIZE VALUES
With real time capabilities, our CEM solution enables users to effectively drill down to the issues and influence the perceived Quality of Service, boost customer satisfaction, and optimize business benefits.
Designed for engineering, finance and marketing users with access for customer care, our SOC solutions dig into your data across domains and satisfy users across departments by providing adequate metrics.
In line with policy and performance management, our SOC solutions can use customer and network analytics to enhance service quality and personalization.
SCALABLE SOLUTIONS THAT REDUCE YOUR OVERALL INVESTMENT
Obtaining a consolidated view of real-time information is a big data problem that requires proven analytics capabilities.
With our service assurance and analytics platforms, you can access and correlate data from all silos, and obtain a detailed view of activities, from network, to services, to customers and devices.
Scalable and convergent, our SOC solutions enable you to reduce your capital investments.